Shipping & Returns

Shipping Policy

Last updated: 29/06/25

We’re so excited for you to get glowing! Below you’ll find everything you need to know about how your Glow Street order gets from us to your doorstep.

📦 Shipping Within New Zealand

Standard Shipping: 2–5 business days
Express Shipping: 1–3 business days (select at checkout)
All orders are shipped via tracked courier
Shipping rates are calculated at checkout based on location and order size

🌏 International Shipping

We currently ship to Australia
Shipping rates and delivery times will vary based on location and are calculated at checkout.

Note: Customers are responsible for any customs duties, taxes, or import fees that may apply in your country.

⏳ Processing Times

Orders are processed within 1–2 business days
You’ll receive a confirmation email with tracking once your order has been dispatched

🚚 Order Tracking

Once shipped, you’ll receive a tracking number to follow your order in real time. If you haven’t received it, check your spam or reach out to us at hello@glowstreettan.com

❗ Delivery Issues

Glow Street is not responsible for:

Delays due to incorrect address details
Missed deliveries or courier redelivery fees
Lost or stolen parcels marked as "delivered" by the courier

Returns & Exchange Policy

Last updated: 29/06/2025

We hope you absolutely love your Glow Street products — but if something isn’t right, we’re here to help.

🔁 Returns

Due to the nature of our products (self-tanning), we are unable to accept returns for used or opened items for hygiene and safety reasons.

If your item is unopened, unused, and in original condition, you may request a return within 14 days of receiving your order.

To start a return, please email us at hello@glowstreettan.com with your order number and reason for return.

Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.

🔄 Exchanges

We do not currently offer direct product exchanges. If you ordered the wrong item and it is unopened, we recommend returning it (if eligible) and placing a new order.

❌ Items Not Eligible for Return

Used, opened, or damaged products (unless they arrived damaged or faulty)
Items returned after 14 days
Gift cards or promotional items

⚠️ Damaged or Incorrect Items

If your order arrived damaged, faulty, or incorrect, please contact us within 5 days of receiving it. Send a photo and your order number to EMAIL and we’ll resolve it as quickly as possible.

💬 Questions?

We’re here to help! Reach us anytime at hello@glowstreettan.com and we’ll get back to you within 1–2 business days.