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Store Policy

Customer Care

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At Glow Street, we’re more than just a tanning brand — we’re here to help you feel confident in your skin. Whether it’s your first tan or your forever glow, we want every part of your experience to feel easy, empowering, and supported.

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We’re committed to providing exceptional customer care, from order to delivery — and beyond. If you ever have a question, concern, or just need help choosing the right product, we’re here for you.

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📩 How to Reach Us

You can contact our friendly team anytime via:

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We aim to respond within 1–2 business days (often sooner!).

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💬 What We Can Help With:

  • Product recommendations based on your skin type or tanning goals

  • Order tracking or delivery questions

  • Issues with your order (damaged, incorrect, missing items)

  • General tanning advice or routine tips

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🛡️ Our Promise

We know buying beauty products online can feel like a risk — but we’re here to make it feel personal and safe. Our customer care promise means:

  • We’ll treat you like we’d treat our best friend.

  • We’ll respond quickly, kindly, and with real solutions.

  • We’ll always aim to make it right.

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Your glow is personal — and so is our support.

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Privacy & Safety

🔒At Glow Street, your privacy matters to us. We’re committed to protecting your personal information and making sure your shopping experience is safe, secure, and stress-free.

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When you make a purchase or sign up for our mailing list, we collect basic details like your name, email, shipping address, and payment info — but only what’s necessary to process your order and provide the best possible service. We never share your personal data with third parties, except for trusted services that help us operate (like payment processors and shipping providers).

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All payments are processed securely using third-party banking services — we don’t store or have access to your full credit card details.

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We may contact you after your purchase to confirm your order, share tracking details, or follow up with helpful tips, reviews, or special offers (only if you’ve opted in).

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Your trust means everything to us, and we’ll always treat your information with the care and respect it deserves.

Wholesale Inquiries

🛍️ We love partnering with like-minded retailers who believe in confidence, glow, and self-care. If you’re a salon, boutique, online store, or beauty studio looking to stock Glow Street, we’d love to hear from you.

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Our products are designed to move — high-performance formulas, luxe packaging, and a strong brand identity that customers love. From our hero tanning foams to our glow-boosting accessories, every item is crafted with quality and customer experience in mind.

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We offer competitive wholesale pricing, low MOQs, and fast dispatch, with marketing assets available to support your in-store or online launch.

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📩 Interested in becoming a Glow Street stockist?

Reach out to us at hello@glowstreettan.com and we’ll be in touch within 1–2 business days with our wholesale catalogue and pricing details.

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Let’s get glowing, together.

Payment Methods

Payment Methods

💳 At Glow Street, we offer a range of secure payment options to make checkout simple and stress-free. You can pay using:

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  • Credit/Debit Cards

  • Afterpay (for New Zealand customers)

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All payments are processed securely through trusted third-party gateways. We do not store or have access to your full credit card information.

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